RETURNS AND EXCHANGES

Quality and service are of utmost importance to us. If you receive your order and are not entirely satisfied with your purchase you may return it for a full refund.

NON DEFECTIVE RETURNS / EXCHANGES:

If you have received your product and it is not to your satisfaction you may return your product within 7 days of receipt – The customer will be responsible for the shipping cost of such returns (where the products are non-defective or if the customer would like to exchange it for another product) – If you are returning a product it needs to be in the same condition that it was received it in and it has to be unused and in its original packaging WARRANTY PERIOD Your product will be covered under a warranty period for 6 months from date of purchase. WARRANTY CLAIMS Defective products can be very upsetting and we will strive to have the situation rectified in the fastest, most efficient and professional manner.  We will need the product returned to us for a full inspection, we will co-ordinate a courier for this at our own cost based on the evidence you supply to us (such as photographs)  All products must arrive in a clean, dry and stink-free condition. If this is not the case we will send the product back to you as is.  All defective products have to be shipped within 30 days of notifying us the defect (while still under the warranty period) All defective products will be repaired or replaced depending on what the error may be and our discretion. 2 Last Updated: 1 December 2016 ITEMS WHICH MAY BE COVERED OVER THE WARRANTY PERIOD  Snap fasteners  Sewn seams  Elastic ITEMS NOT COVERED BY THE WARRANTY  Top stitching that does not affect the function of the product  Leaking or wicking  Any form damage incurred as a result of use or misuse (such as washing and snagging of fabric)  Pilling and shrinkage and colour fading OTHER NOTES  Please note that this policy may change at any time without notice or warning thereof Please contact us immediately if you notice anything wrong with your product and we will try our utmost to have it resolved as quickly as possible.

WARRANTY PERIOD

Your product will be covered under a warranty period for 6 months from date of purchase. our product will be covered under a warranty period for 6 months from date of purchase.

WARRANTY CLAIMS

Defective products can be very upsetting and we will strive to have the situation rectified in the fastest, most efficient and professional manner.

  • We will need the product returned to us for a full inspection, we will co-ordinate a courier for this at our own cost based on the evidence you supply to us (such as photographs)
  • All products must arrive in a clean, dry and stink-free condition. If this is not the case we will send the product back to you as is.
  • All defective products have to be shipped within 30 days of notifying us the defect (while still under the warranty period)
  • All defective products will be repaired or replaced depending on what the error may be and our discretion

ITEMS WHICH MAY BE COVERED OVER THE WARRANTY PERIOD

  • Snap fasteners
  • Sewn seams
  • Elastic

ITEMS NOT COVERED BY THE WARRANTY

  • Top stitching that does not affect the function of the product
  • Leaking or wicking
  • Any form damage incurred as a result of use or misuse (such as washing and snagging of fabric)
  • Pilling and shrinkage and colour fading

OTHER NOTES

  • Please note that this policy may change at any time without notice or warning thereof
  • Please contact us immediately if you notice anything with your product and we will try our utmost to have it resolved as quickly as possible.
  • Customer service is really a top priority for us so feel free to give us a shout and let us know where we can improve – we love hearing from you.